Handle appraisal disputes

Complete this task

Who can do it

An eligible employee can raise a dispute; assigned reviewers and administrators respond according to the route.

Before you start

A completed appraisal eligible for dispute and an available dispute route.

Where to go

Open Appraisal Disputes from the performance navigation or the linked appraisal.

Steps

1. 1. Open the eligible appraisal or dispute assigned to your role.
2. 2. Record or review the dispute reason and supporting context.
3. 3. Submit the dispute, response or decision using the action available for the current status.

Completion

The dispute displays its new status and retains the reason, responses and decision history.

When to raise a dispute

Use a dispute when a staff member formally disagrees with an appraisal outcome or needs a documented response from the responsible reviewer.

How to respond

Respond with facts, context, and a clear next step. Keep the tone professional and avoid comments that do not help resolve the issue.

Escalation

If a dispute needs a higher decision, route it to the person responsible for that decision. The record should show who handled each stage.